The portal you are currently using is our preferred method of receiving and addressing your concerns and questions regarding the delivery of your VOD content. Requests through the portal are acknowledged within 24 hours and provide a written and accountable record for meeting your needs. Requests can be submitted through the portal by choosing the Issues page. However, we realize that there are times when a human will offer you the best possible solution. Therefore, in addition to this portal the CMC offers the following alternatives.

The Operations Management Center (OMC) is the communications and monitoring center for the Comcast Media Center.  Our team of 24 x 7 technicians continuously examines all signals that are originated and transmitted from our facilities while using specialized equipment to identify and alarm us to outages or other anomalies. The OMC may be contacted via phone at 1-(800) 426-7790 Option 3. Please check our escalation plan for details of how your issue will be resolved.
If you feel the need to escalate your issue further, please contact a member of our Management Team. Click here for a list of management contacts.